Privacy policy

Privacy Policy

Last updated: September 9, 2026

Maison Chastel respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit maisonchastel.com, make a purchase, communicate with us, or otherwise interact with our services.

1. Who We Are

Maison Chastel
SIREN: 881 496 137

59 Rue de Ponthieu
75008 Paris
France

Email: contact@maisonchastel.com

2. Personal Information We Collect

Depending on how you interact with Maison Chastel, we may collect personal information including:

First and last name
Billing address
Shipping address
Email address
Telephone number
Order and purchase history
Payment and transaction information
IP address
Browser and device information
Cookie and similar technology identifiers
Website browsing and interaction data
Information about your interactions with our advertisements, emails, and marketing communications
Customer service communications and information you choose to provide to us

Payment information may be processed directly by our payment service providers. Maison Chastel may not directly store complete payment card information.

3. How We Use Your Information

We may use personal information to:

Process and fulfill orders
Process payments and transactions
Arrange shipping and delivery
Provide customer service
Respond to inquiries and requests
Manage returns and refunds
Detect and prevent fraud
Protect our website, customers, and business
Improve our website, products, and customer experience
Measure website traffic and performance
Conduct analytics and business reporting
Personalize content and shopping experiences
Send marketing and promotional communications
Measure the effectiveness of advertising campaigns
Conduct remarketing and targeted advertising
Create custom and similar audiences
Comply with applicable legal and regulatory obligations

4. Advertising and Marketing

Subject to applicable law and your privacy choices, we may use personal information and online activity data to provide, measure, and improve advertising.

This may include:

Measuring advertising performance
Creating custom audiences
Creating similar or lookalike audiences
Remarketing to previous website visitors
Personalizing advertisements
Measuring conversions
Showing advertisements across third-party platforms and services

For these purposes, certain information may be disclosed to advertising, analytics, and marketing partners.

Depending on applicable U.S. state privacy laws, some of these activities may be considered “selling,” “sharing,” or processing personal information for targeted advertising, even when no money is exchanged for your personal information. Where required, you may have the right to opt out of these activities. California, for example, expressly treats certain sharing for cross-context behavioral advertising as “sharing” for CCPA purposes.

5. Cookies and Tracking Technologies

We use cookies, pixels, tags, APIs, and similar technologies to:

Operate and secure our website
Remember your preferences
Understand how visitors use our website
Measure website traffic and performance
Improve our services
Measure advertising campaigns
Personalize your experience
Support targeted and personalized advertising

Depending on the services enabled on our website, these technologies may be provided by third parties such as:

Shopify
Google Analytics
Google Ads
Google Tag Manager
Google Merchant Center
Meta technologies, including Meta Pixel and Conversions API
Microsoft Advertising
TikTok Ads
Pinterest Ads
YouTube
Email marketing providers
Analytics and performance tools

The services and providers we use may change over time.

Where required by applicable law, you can manage your preferences through our cookie or privacy settings.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, including:

Payment processors
Shipping carriers and logistics providers
Suppliers and fulfillment partners
Website hosting and technology providers
Analytics providers
Advertising and marketing partners
Email and communications providers
Fraud prevention and security providers
Professional advisers
Government, regulatory, or law enforcement authorities when required by law

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not sell personal information for money.

However, as described above, certain advertising activities may be legally considered a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfill orders and provide our services
Maintain business and transaction records
Meet accounting and tax requirements
Resolve disputes
Prevent fraud and abuse
Enforce our agreements
Comply with applicable legal obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

Maison Chastel uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

The FTC recommends that businesses retain only the information they need, appropriately protect retained information, securely dispose of information that is no longer needed, and plan for security incidents.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain information about how your personal information is collected, used, or disclosed
Request a portable copy of certain personal information
Opt out of certain uses of personal information for targeted advertising
Opt out of the sale or sharing of personal information, where applicable
Withdraw consent where processing is based on consent
Appeal certain decisions regarding privacy requests, where applicable
Exercise your privacy rights without unlawful discrimination

To submit a privacy request, contact:

contact@maisonchastel.com

We may need to verify your identity before completing certain requests.

10. Your Privacy Choices

You may manage certain privacy and advertising preferences through the privacy or cookie controls available on our website.

Where required by applicable law, we will also honor recognized browser-based opt-out preference signals, such as the Global Privacy Control (GPC).

California specifically recognizes consumers' right to opt out of the sale or sharing of personal information, including through GPC where applicable.

You may also unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

11. California Privacy Rights

If you are a California resident and Maison Chastel is subject to the California Consumer Privacy Act (“CCPA”) with respect to your information, you may have additional rights, including the right to:

Know what categories and specific pieces of personal information we collect
Know the purposes for which personal information is used
Know the categories of third parties to whom information is disclosed
Request deletion of certain personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information
Limit certain uses or disclosures of sensitive personal information, where applicable
Not receive discriminatory treatment for exercising your privacy rights

These are among the consumer rights recognized under the CCPA.

Requests may be submitted to:

contact@maisonchastel.com

12. International Data Transfers

Maison Chastel operates from France and uses service providers that may process information in the United States, the European Economic Area, and other countries.

As a result, personal information may be transferred to and processed in countries other than the country where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

13. Children's Privacy

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to delete it.

Federal COPPA protections apply to covered online collection of children's personal information.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Maison Chastel is not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.