Refund policy

Returns & Refunds

Last updated: September 9, 2026

At Maison Chastel, we want you to be completely satisfied with your purchase. If an item does not meet your expectations, you may request a return in accordance with the policy below.

Return Window

You have 14 calendar days from the date your order is delivered to request a return.

To start a return, please contact our customer service team at:

contact@maisonchastel.com

Our team will provide you with the return instructions and the appropriate return address.

Please do not send your order back without first contacting us.

Return Conditions

To be eligible for a refund, returned items must be:

returned in their original condition;
complete with all included parts and accessories;
unused and suitable for resale;
carefully packaged to prevent damage during return shipping.

Items returned incomplete, damaged, or showing signs of use beyond what is reasonably necessary to inspect the product may be subject to a partial refund or refusal of the return, where permitted by applicable law.

Return Shipping Costs

Unless the item is defective, damaged upon arrival, incorrect, or otherwise required by applicable law, return shipping costs are the responsibility of the customer.

Please note that some Maison Chastel products are large, heavy, or bulky, and return shipping costs may therefore be significant. These costs remain the responsibility of the customer regardless of the amount of the return shipping cost.

We strongly recommend using a trackable shipping service and retaining proof of shipment. Maison Chastel cannot be held responsible for returns lost or damaged while being shipped back to us.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank or payment provider may require additional processing time before the refund appears on your account.

Non-Returnable Items

Certain products may not be eligible for return, including:

personalized products;
custom-made or made-to-order products;
items that cannot be returned for health, hygiene, or safety reasons once opened, where applicable.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at contact@maisonchastel.com.

Please include:

your order number;
a description of the issue;
photographs of the product;
photographs of the packaging, particularly if it was damaged during shipping.

Our team will review your request and provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable law.